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الخدمات الالكترونية
د. عماد أبوشنب، يسرى حرب، وجدان أبو البصل
دار الكتاب الثقافي
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2012
E-MARKETING AND E-CRM: THEORIES AND CASESTUDIES
Rania Bakeer and Yousra Harb
LAP LAMBERT Academic Publishing
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2010